Privacy Policy

Privacy Policy

At DreamzWear, we value your trust and handle customer information with care. This Privacy Policy explains what information we collect, why we use it, and how you can contact us with privacy-related questions.

By using dreamzwear.com, browsing our products, contacting us, or placing an order, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the information needed to run the store, process orders, and support customers, including:

• Name
• Phone number
• Email address
• Billing and delivery address
• Order details
• Payment status and transaction reference details
• Customer support messages
• Website usage information such as device, browser, IP address, pages viewed, and cookie data

We do not intentionally collect sensitive personal information unless it is needed for a specific order, support, or compliance purpose.

How We Use Information

DreamzWear may use customer information to:

• Process and confirm orders
• Pack, ship, deliver, and track orders
• Contact customers about orders, delivery, returns, exchanges, support, and store updates
• Respond to questions and customer service requests
• Prevent fraud, misuse, failed delivery, or unauthorized activity
• Improve our website, products, customer experience, and operations
• Meet legal, tax, accounting, platform, payment, and compliance requirements

Payments

Payments may be processed through third-party payment service providers or platform-supported payment flows. DreamzWear does not store full card, UPI, net banking, wallet, or other sensitive payment credentials on our own systems.

Payment providers may collect and process payment information according to their own terms and privacy policies.

Delivery And Service Providers

To complete orders and operate the store, we may share necessary information with trusted service providers such as:

• E-commerce platform providers
• Payment providers
• Courier and logistics partners
• Communication providers for SMS, email, WhatsApp, or phone support
• Analytics, hosting, security, and technical service providers

We share only the information reasonably needed for the relevant service.

Cookies And Website Data

dreamzwear.com may use cookies or similar technologies to help the website function, remember preferences, support checkout, understand website usage, improve performance, and provide a better shopping experience.

Customers may manage cookies through their browser settings. Some website features may not work correctly if cookies are disabled.

Marketing Communication

DreamzWear may contact customers about store updates, offers, new arrivals, or relevant information where permitted. Customers may ask us to stop promotional communication by contacting support.

Order-related communication may still be sent when needed to complete or support an order.

Data Retention

We keep customer information only for as long as reasonably needed for orders, support, accounting, legal, platform, security, and business purposes. When information is no longer required, we may delete, anonymize, or securely retain it according to operational and legal requirements.

Customer Choices

Customers may contact DreamzWear to ask for help with:

• Updating incorrect contact or delivery information
• Questions about information shared with us
• Requests related to promotional communication
• Privacy-related concerns

Some requests may be limited by order processing, fraud prevention, tax, legal, platform, or record-keeping requirements.

Security

We take reasonable steps to protect customer information. However, no website, platform, payment method, or internet transmission can be guaranteed to be completely secure.

Customers should use accurate contact information, protect account access, and avoid sharing OTPs, passwords, or sensitive payment details with anyone.

Children's Privacy

DreamzWear products may include kidswear, but our website is intended for use by adults or by users with parental or guardian involvement. We do not knowingly collect personal information directly from children without appropriate consent.

Changes To This Policy

DreamzWear may update this Privacy Policy from time to time. Updated terms will be posted on the website and will apply from the time they are published.

Contact

For privacy questions, contact us:

Email: support@dreamzwear.com

Phone: +91 91235 59146

Address: 32/93, SH 90, Marthandam, Tamil Nadu 629165, India